Age Verification
E-cigarette products can only be purchased and shipped to those who are over the age of 18, according to current UK legislation. As of October 2015, we are required to verify the age of any new customers. This information is reflected on our Terms & Conditions page.
We use an industry-recognised third-party system to verify your age. The system runs several independent checks to verify you are 18 or over, including credit record, the UK electoral roll and the UK birth register checks. We carry out as few checks as possible; the only time we would check multiple records is if we were unable to verify your age using previous any check(s).
If you are signed up to a credit reporting service (e.g Equifax, Experian, etc.), you may be notified that a check has been made against your credit record. This is what's known as a "soft check" and has no affect on your credit score.
We require that the same name is used for both billing and delivery address; you will not be able to proceed through checkout if the names do not match.
We verify your age using your full name, current address and the date of birth you provided when creating your account. The billing address you provide will be used as your current home address. We ask that you ensure the billing address on your account reflects the address you are currently residing at.
If we are unable to verify that you are over 18 at the point of registration, you will be asked to provide more information by uploading an ID document and being subject to a liveness check (i.e. a selfie). If you still cannot be verified, you can contact our helpdesk and we may be able to assist further. We do not store copies of submitted ID documents.